Frequently Asked Questions
Everything you need to know about our premium leather collections.
What makes your leather furniture different from others?
We specialize exclusively in top-grain and full-grain leathers, sourced from the finest tanneries. Unlike mass-market retailers, our furniture features solid hardwood frames and eight-way hand-tied spring systems for superior durability and comfort.
How long does it take for my custom furniture to be delivered?
Custom orders typically ship within 8 to 12 weeks. This allows our artisans the necessary time to hand-craft your piece to your exact specifications, including leather selection and finish.
Do you offer white-glove delivery services?
Yes, all our furniture is shipped via professional white-glove delivery. This includes bringing the furniture into your home, placing it in your room of choice, and removing all packaging materials.
Can I request leather swatches before I purchase?
Absolutely. We encourage customers to order swatches to see and feel the quality of our leathers in their own lighting. You can request up to five complimentary swatches through our website.
What is your return policy for furniture items?
We offer a 30-day return policy for standard stock items. Because custom orders are built specifically for you, they are subject to a restocking fee. Please contact our concierge team for specific details on your order.
How should I maintain and clean my leather furniture?
We recommend regular dusting with a soft cloth and the use of a high-quality leather conditioner every 6 to 12 months. Avoid direct sunlight and harsh chemicals to preserve the natural oils of the hide.